Shipping Policy

Wellspring Vitamins ships to addresses across the United Kingdom from our base in Bristol. This policy sets out our shipping procedures, costs, and delivery times so you know when to expect your order. By placing an order with us, you agree to the terms outlined below.

We use established UK carriers and aim to dispatch every order promptly. If anything is unclear, the contact details at the bottom of this page will connect you with our team during working hours.

Order Processing Times

From the moment you receive your order confirmation email, our team begins preparing your parcel at our Bristol premises.

All orders are processed within 1 to 2 business days after receiving your order confirmation email, excluding weekends and bank holidays. Once your parcel leaves our premises, you will receive a second notification containing your tracking details.

We strive to process all orders received before 12:00 PM GMT on the same business day. During busy periods — such as seasonal promotions or restock events — processing may take slightly longer, but we will always keep you informed by email if there is a delay.

Shipping Carriers

We use reputable UK carriers, including Royal Mail and DPD, to ensure your order is handled with care and delivered promptly. The choice of carrier depends on the shipping method you select at checkout and the size of your order.

Once your package has been dispatched, we will provide you with a tracking number by email. You can use this number to monitor your parcel's progress directly through the carrier's website. If you have chosen express delivery, DPD may also send you a one-hour delivery window on the day of arrival.

Delivery Address and Accuracy

It is the customer's responsibility to provide a correct and complete delivery address at checkout. Wellspring Vitamins is not responsible for orders that are delayed or lost due to incorrect address information entered during the ordering process.

If you realise you have made an error in your address, please contact us immediately at [email protected] and we will do our best to correct it before the order is shipped. Once a parcel has been handed to the carrier, address changes may not be possible.

Missing or Damaged Packages

In the rare event that your package is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date or the receipt of the damaged item. We will work with the shipping carrier to investigate the issue and, if necessary, provide a replacement or a refund.

Please keep all packaging and damaged items as they may be required for the carrier's claims process. Photographs of the outer box, the inner contents, and the shipping label help us resolve the matter more quickly.

1. 1

   Contact us within 48 hours

   Email [email protected] with your order number and a description of the issue.

2. 2

   Keep all packaging and contents

   Retain the original box, padding, and product containers in case the carrier requests an inspection.

3. 3

   Allow time for carrier investigation

   We will open a case with Royal Mail or DPD on your behalf and keep you updated throughout the process.

4. 4

   Receive replacement or refund

   Once the claim is resolved, we will arrange a replacement dispatch or a refund to your original payment method.

International Shipping

At this time, Wellspring Vitamins primarily serves customers within the United Kingdom. We do not currently offer standard international shipping through our website.

If you are located outside the UK and are interested in our products, please contact us at [email protected] to discuss potential shipping options and costs, which are handled on a case-by-case basis. Our team will review your enquiry and respond with available options and a quoted delivery cost where possible.

Speak with our Bristol team

If you have a question about an existing order, a tracking update, or a delivery that has not arrived, our team is available during working hours to help. Please have your order number ready when you get in touch.