Returns & Refunds
We want you to be completely satisfied with your purchase from Wellspring Vitamins. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. This policy outlines the conditions under which returns are accepted and how you can request a refund. We handle all requests in accordance with UK consumer protection regulations.
Return Window
Requests must be submitted within 30 days of receiving your order.
Item Condition
Items must be unused with original, unopened packaging and intact safety seals.
Refund Timeline
Approved refunds are credited to your original payment method within 5–10 business days.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, unopened packaging. Due to the nature of our products, we cannot accept returns for items that have been opened or had their safety seal broken, except in the case of a manufacturing defect. Returns must be requested within 30 days of the date you received your order.
This condition protects product integrity for every customer. Once a safety seal is broken or the packaging has been opened, the product can no longer be resold, as we cannot verify that it has been stored or handled correctly after leaving our facility.
If you receive an item with a manufacturing defect — such as a broken seal upon arrival, damaged outer packaging from transit, or a product that does not match what you ordered — that exception is covered under our exchange process, and you will not be charged return shipping. Please see the Exchanges section below for the specific steps.
What we accept, what we decline
A simple checklist before you start your return request. If your situation does not fit either column, email us and we will help you find the right path.
Eligible
- Unopened items in original packaging
- Intact safety seals, no signs of use
- Requests made within 30 days of delivery
- Manufacturing defects with photo evidence
Not Eligible
- Opened items with broken safety seals
- Products returned after 30 days
- Items damaged by improper storage after delivery
- Gift cards or final-sale items (if applicable)
How to Initiate a Return
Following these four steps helps us process your request without delays. Please have your order number ready before you reach out.
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01
Email our customer support team
Contact us at [email protected] with your order number and the reason for the return. The more detail you include — which item, what was wrong, and when you received it — the faster we can respond.
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02
Receive return instructions
We will reply with instructions on where to send your package and any additional details you need. Please do not send your purchase back to the manufacturer — returns must come through our Bristol facility so we can inspect the item and process your refund correctly.
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03
Package and post your return
Secure the item in its original packaging, use a trackable shipping service, and keep your postage receipt. You are responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part or a defective product — in those cases we cover the return postage.
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04
Await inspection and confirmation
Once your return arrives, we inspect the item and email you to confirm whether the refund has been approved or declined based on the condition of the product. If approved, the refund is issued to your original payment method (see Refund Process below for timelines).
Refund timeline at a glance
Return received & inspected
We log your package and examine the item's condition against our eligibility criteria.
Decision email sent
We notify you of approval or rejection based on the product's condition.
Refund processed
A credit is applied automatically to your original method of payment.
Funds appear in your account
Your bank or card issuer posts the refund — this step can take a few additional business days.
The Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at [email protected] and we will investigate on our end.
Recommended order to check
- 1. Check your bank account or card statement for the posted refund.
- 2. Contact your credit card company — some issuers post refunds only at the end of a billing cycle.
- 3. Contact your bank, as there is often a processing window before the credit appears.
- 4. Still missing? Email us with your order number and we will trace the refund from our side.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please send us an email at [email protected]. We will provide instructions on how to return the damaged item and will ship out a replacement at no additional cost to you once the defect has been verified.
Report the defect
Email us with photos of the damage and your order number.
Return the item
Follow our instructions to return the damaged product for verification.
Replacement shipped
Once verified, we send the same product at no extra cost to you.
Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed for shipping, we will cancel it and issue a full refund immediately. If the order has already been shipped, you will need to follow the standard return process outlined above after you receive the package. We appreciate your understanding in this matter.
Timing matters
Orders are typically processed for shipping within one business day. The sooner you contact us, the more likely we can intercept the order before it leaves our warehouse. Once a parcel has been handed to the courier, cancellation is no longer possible and the standard return process applies.
Questions about a return or refund?
Our support team is available Monday through Friday, 09:00 to 18:00. We aim to respond to all return enquiries within one business day.
34 Whiteladies Road, Clifton, Bristol BS8 2LG, United Kingdom
Related policies
Other documents that govern your purchase.