Legal Document · Last reviewed 28 August 2026
Privacy Policy
How Wellspring Vitamins collects, uses, and safeguards your personal information when you browse our shop or place an order from our Bristol warehouse.
Introduction
This Privacy Policy describes how Wellspring Vitamins (wellspringvitamins.info) collects, uses, and protects your personal information when you visit our website or make a purchase. We are committed to ensuring that your privacy is protected in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
By using our site, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use the website. This document runs alongside our Terms of Service and our Cookie Policy, which explain how cookies and similar technologies are handled.
In this document
Six sections, plain English
Section 01
Data Collection and Use
We collect several types of information for various purposes to provide and improve our service to you. The categories of data we handle fall into two groups: information you give us directly, and information gathered automatically when you browse the site.
When you register an account or place an order, we ask for personal identification details such as your name, email address, phone number, and shipping address. This information is necessary to fulfil your order, contact you about delivery, and provide customer support if anything needs clarifying.
We also collect data on how the service is accessed and used. This includes your computer's IP address, browser type, operating system, and the pages of our service that you visit. This technical data helps us keep the site running, understand which products are popular, and improve how the shop functions for everyone.
Section 02
Use of Your Information
Wellspring Vitamins uses the collected data for a defined set of purposes. We do not collect information beyond what is needed to run the shop, process orders, and keep you informed about purchases you have made with us.
- — To provide and maintain our service, including processing orders and arranging delivery to your address.
- — To notify you about changes to our service, such as updates to product availability or shop policies that may affect your order.
- — To allow you to participate in interactive features when you choose to do so, such as leaving product reviews or saving items to your wishlist.
- — To provide customer support and respond to enquiries you send us about products, orders, or your account.
- — To gather analysis or valuable information so that we can improve our service, including which pages are visited most often and where the checkout flow could be smoother.
- — To monitor the usage of our service and detect, prevent, and address technical issues or unauthorised activity.
- — To process transactions and send you related information, including purchase confirmations and invoices.
Information you share with us is treated as carefully as the botanicals we source for our shelves.
Section 03
Data Storage and Security
The security of your data is important to us. We follow commercially accepted practices to protect the personal information you submit to our site. Your information is stored on secure servers, and access is restricted to authorised personnel who need the information to perform a specific job, such as processing an order or responding to a customer enquiry.
We apply access controls, internal review procedures, and encrypted connections for data in transit. Payment details are handled by our payment provider at the point of checkout; we do not store full card numbers on our own servers.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have specific questions about how your data is stored, you are welcome to contact us.
Section 04
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. Your details are not used for advertising revenue, and we do not rent our customer list to third-party marketers.
We may share your data with third-party service providers who assist us in operating our website, conducting our business, or serving our users. These include delivery companies that ship your orders and payment processors that handle transactions. So long as those parties agree to keep this information confidential and to process it only for the purpose we have instructed.
We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. This includes sharing information with authorities where we are legally required to do so.
Section 05
Your Data Protection Rights
Under the UK GDPR, you have several rights regarding your personal data. These rights allow you to stay in control of what we hold and how we use it. To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe set out by UK data protection law.
Right of access
You can request a copy of the personal information we hold about you, along with details of how it is being used.
Right to rectification
You can ask us to correct any inaccuracies in your personal data, such as a misspelled delivery address or outdated phone number.
Right to erasure
Under certain conditions, you can request that we erase your data from our systems. We will assess each request against our legal obligations.
Right to object or restrict
You can object to or request that we restrict the processing of your data in certain circumstances, such as while a rectification request is being reviewed.
Section 06
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, legal obligations, or how the site operates. When we do, we will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. A revised date at the top of this document indicates when the policy was last reviewed.
Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If a change is significant, we may also provide a more prominent notice on the homepage or by email.
Questions about this policy
Contact our team
Phone
+44 117 491 1220
Address
34 Whiteladies Road
Clifton, Bristol BS8 2LG
United Kingdom
Hours
Mon–Fri: 09:00–18:00
Related documents
Other policies you may want to read
Policy
→Cookie Policy
How cookies and similar browser technologies are used on our shop and what controls you have over them.
Terms
→Terms of Service
The conditions that apply when you browse our site and place orders for vitamins and wellness products.
Delivery
→Shipping Policy
Where we deliver, how orders are dispatched from our Bristol warehouse, and what to expect at each stage.
Returns
→Returns & Refunds
Our process for returning items, the conditions that apply, and how refunds are issued to your original payment method.
Shop
→Browse all products
Return to the shop to view our full range of daily wellness supplements, with clear ingredient information on every page.
About
→Our Philosophy
Learn more about how Wellspring Vitamins approaches daily wellness, sourcing, and transparent product information.
Wellspring Vitamins · Bristol, United Kingdom
Wellspring